FAQs

 

Q. Return and exchange

A.  WOOED return policy: Frankly, we will take anything back if you're unsatisfied, so long as it's within 15 days of when you got it and not a customized item.

Our focus is your happiness! If you're unsatisfied with your purchase for any reason, you may return the item as new. Just Email us for details at contact@wooedbywood.com for mailing instructions and we will get you refunded! :-) 

Please note we collect a restocking fee of $100 for MADE-TO-ORDER prescription frames. Other times FULL refund! All products returned as new will be refunded.

Shipping costs related to exchange must be paid for by the customer for all return or exchange items unless the reason for the return/exchange is due to a product that is defective/damaged upon receipt. 

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Q. Warranty

A. WOOED warrants products against manufacturing defects in materials and workmanship for a period of 30 days from the date of purchase. WOOED reserves the right to determine manufacturing defects, and requires proof of purchase from an authorized WOOED dealer to qualify products as warrantable. If a product is deemed defective, WOOED will replace the item with a new one at no cost to you.

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Q. Shipping

A. WOOED offers free shipping on all orders (domestic and international) over $75 placed on our website. Read more about our FREE shipping.

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Q. Can I place a custom order?

A. Unfortunately at this point in time WOOED doesn't take custom orders. This includes custom sizing, wood grain and lenses requests. We may consider re-opening it one day. 

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Q. Do you ship internationally?

A. Yes. It’s a small world! Where there is sun, there is WOOED. We have happy customers in Australia, Norway, Sweden, Asia, all over North America and England, to name a few. However, return and exchange shipping fees apply for international orders. Read more about our FREE domestic shippings and low fee international shippings. 

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Q. How to take care of your wooden products?

A. Wood has a life. You should oil them to prevent them from cracking from time to time. Mineral oil is best for this. . Other recommended treatments include beeswax, lip-balm, butcher block oil, or walnut oil. Never use olive or vegetable oils because they'll turn rancid as they age.

Warm the mineral oil first and then rub into the wood using a cloth. After a couple of hours, wipe off any excess oil that wasn't absorbed. You may want to apply several coats. You'll need to re-oil the items periodically, depending on their use. If they're used often, oil them every couple of months or so. You'll know it's time to re-oil because the color of the wood gets lighter and it temporarily loses a little sheen. If you have any questions once you receive your products, let us know and we’ll be happy to help.

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Q. Tell us more about the polarized lenses WOOED uses?

A. All WOOED sunglasses are equipped with UV 400 polarized lenses. Polarized lenses act as a powerful anti-glare, protecting your eyes from harmful and potentially damaging light. Polarized lenses reduce exposure to reflected light from bright surfaces like water, windshields, oncoming cars or snow can that cause eyestrain and fatigue. Our polarized lenses guarantee you’ll see pure colors and precise details like never before.

We are extremely proud of our lenses which we have thoughtfully designed to not only offer you full 100% protection from harmful UVA/B rays, but are also glare and scratch resistant. They are made to strike a balance between durability and comfort, and are hence are both incredibly durable and also feather-light. WOOED’s polarized lenses have selective filtering that reduce your exposure to sun rays and reflected light from bright surfaces like snow and ocean waves that can cause eyestrain and fatigue. Our high quality lenses will guarantee you to be able to see pure colors and precise details like never before. Our polarized lenses are FDA approved, and are put through rigorous quality tests in the very same factories that produce many of the world famous branded lenses. Indeed, many of our customers have found WOOED lenses to be of superior quality, from fit to finish to durability.  

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Still have questions not answered? Don't worry. Please Contact WOOED and we will get back to you ASAP :-)